Automating Customer Journeys with AI-Powered Video Communication
Integrating CRM, marketing automation, and CPaaS tools enables automated lead nurturing, ensuring seamless, timely interactions across touchpoints. Delivery automation solutions further enhance engagement by delivering AI-personalized videos to the right audience at the perfect moment.
What Is Customer Journey Automation?
Customer journey automation connects data, AI, and communication channels to create a personalized, real-time engagement strategy. It ensures that every customer receives the right message at the right time—whether through email, WhatsApp, SMS, or in-app notifications.
By leveraging insights from AI Marketing Tools & Automation, businesses can automatically trigger personalized messages based on customer actions, preferences, and lifecycle stage. Additionally, utilizing Video Communication Platforms ensures that AI-powered videos deliver relevant content, enhancing customer engagement and driving better outcomes.
Pick Marketing Stack(s) in Your organisation
Select multiple if applicable. Deselect all if none apply.
crm
marketing Automation
cpaas
Benefits of Customer Journey Automation
Seamless & Consistent Engagement
Automate personalized video communication across multiple channels, ensuring customers stay informed at every stage. Enhancing the Omnichannel Customer Experience ensures seamless interaction across touchpoints.
Higher Efficiency & Relevance
Reduce manual efforts by triggering AI-driven videos based on real-time customer data, improving engagement and response rates. Leveraging Data-Driven Personalization ensures that content is highly relevant and impactful.
Better Conversions & Retention
Deliver timely, contextual videos that guide customers toward faster decisions, stronger loyalty, and long-term value. Incorporating Customer Engagement strategies enhances satisfaction and boosts retention.
Our Results
AiVANTA's IMPACT platform powers hyper-personalized AI video communication—seamlessly integrating, automating, and localizing to drive engagement, conversions, and ROI.
What Our Clients Say
AiVANTA has completely redefined customer engagement for us. Their personalized video communication helps us connect with each customer on a deeper, more human level — making every interaction feel thoughtful, timely, and relevant.
Bajaj Allianz
VP Marketing
AiVANTA has helped us strengthen dealer and customer relationships through personalized, localized video communication. It’s enabled us to communicate complex product details with clarity and build trust across our entire network.
Ajax Engineering
Senior Manager, Marketing
AiVANTA has been a game-changer for us. Delivering personalized health updates and appointment reminders in local languages has made our patients feel truly cared for and connected, building trust and loyalty in our community.
Mediversal Health
CEO
From lead nurturing and purchase reminders to retention campaigns and upselling, every interaction becomes smarter, more relevant, and conversion-driven.